This privacy notice tells you what to expect us to do with your personal information.
When we say ‘we’ or ‘us’, we mean The 4th Duke of Westminster’s 1964 Settlement Trust. We are the organisation in charge of looking after your personal information, as required by the Data Protection Act 2018 and the UK GDPR.
Contact details
01244 207370
hello@Grosvenortimberworks.co.uk
What information we collect, use, and why
We may collect the following personal information to handle queries and complaints:
- Names and contact details
- Purchase history
Lawful bases for collecting and using your personal information
We must have a lawful basis for collecting and using your personal information. We have a legitimate interest for using your information to address queries and complaints, without causing unnecessary harm to anyone.
Where we get personal information from
We only collect personal information directly from you to answer queries and/or complaints. If we need to resolve complaints, we might need to get information from our suppliers.
How long we keep your personal information
We will keep your information as long as needed to handle your enquiry or complaint.
Who we share personal information with
We may share your personal information with:
- Organisations we are legally obliged to share information with
Your data protection rights
You have the following rights regarding your personal information:
- Right of Access: You can ask for copies of your personal information.
- Right to Rectification: You can ask us to correct or delete inaccurate or incomplete information.
- Right to Erasure: You can ask us to delete your personal information.
- Right to Restriction of Processing: You can ask us to limit how we use your personal information.
- Right to Object to Processing: You can object to the processing of your personal data.
- Right to Withdraw Consent: You can withdraw your consent at any time when we use consent as our lawful basis.
To make a data protection rights request, please contact us using the contact details above. We must respond to you without undue delay and within one month.
How to Complain
If you wish to make a data protection complaint, you may use our electronic complaints form, which is designed to be accessible and allows you to:
- Describe your concern clearly
- Specify the outcome you are seeking
If you require assistance or an alternative format of the form, please contact us directly.
Under the Data Use and Access Act 2025 (DUAA), we are legally required to provide a formal complaints process. This includes:
- Acknowledging your complaint within 30 days
- Investigating and responding without undue delay
- Keeping you informed of progress and outcomes